Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Solvail Inc. ("Solvail", "we") covering BlitzHub by Solvail and the solvail.com and blitzhub.app websites (together, the "Service"). By creating an account or using the Service, you accept these Terms. If you are using BlitzHub for a company, you confirm you have authority to accept them for that company.

BlitzHub is an AI workspace: one account and one pool of credits shared across tools for building spreadsheets, presentations, documents, data insights, and diagrams, plus supporting utilities such as image generation and a formula lab. We add, change, and retire features as the product evolves; if a change materially reduces what a paid plan includes, we will tell you in advance.

You must be at least 16 years old. Keep your account information accurate and your credentials secure — you are responsible for activity under your account, and you should tell us immediately if you suspect unauthorized access.

Do not:

• Break the law, or use the Service to infringe anyone’s rights
• Probe, disrupt, or overload the Service, or try to access other users’ accounts or data
• Scrape the Service or access it with automated tools, except through APIs we document for that purpose
• Reverse engineer the Service or remove proprietary notices
• Resell the Service, share one account across many people to evade plan limits, or otherwise exceed reasonable usage
• Upload malware or content you have no right to use

We may suspend accounts that put the Service or other users at risk while we investigate.

Plans and credits. Paid plans and credit packs are described on our pricing page. Credits are consumed as you use AI features; re-exporting work you have already created does not cost credits.

Renewal and cancellation. Subscriptions renew automatically until you cancel, which you can do at any time in your account settings; cancellation takes effect at the end of the current billing period.

Refunds. Payments are non-refundable except where these Terms say otherwise or the law of your country gives you a non-waivable right to a refund.

Price changes. We may change prices, but changes to a subscription you already have take effect only at your next renewal and only after we have notified you.

You own the content you upload to and store in BlitzHub. You grant us only the license we need to operate the Service for you: to host, process, back up, transmit, and display your content in order to provide the features you use. We do not use your content for advertising, and we do not use it to train AI models.

You are responsible for having the rights to what you upload. If you publish content for other users — for example, a community template — you grant those users the right to use it as that feature describes.

You own the workbooks, presentations, documents, reports, diagrams, and images the Service generates for you, to the fullest extent we can grant it.

AI output can be wrong, incomplete, or biased. Formulas can miscalculate; summaries can mislead. Review everything before you rely on it — BlitzHub is a productivity tool, not a source of financial, legal, tax, or other professional advice.

The Service itself — its software, design, and branding — belongs to Solvail and its licensors. We grant you a limited, non-exclusive, non-transferable license to use it under these Terms. Nothing in these Terms transfers our intellectual property to you, or yours to us beyond the license in section 6.

Our Privacy Policy explains what data we collect and how we protect it, and forms part of these Terms. If you process personal data of others through the Service and need a Data Processing Agreement, contact us at info@solvail.com.

The Service links to and relies on third-party services (for example, payment processing and AI model providers). We are not responsible for third-party websites you choose to visit from the Service.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the fullest extent permitted by law, Solvail will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or $100 USD.

Some jurisdictions do not allow these limits, so they may not fully apply to you. Nothing in these Terms limits liability that cannot be limited by law.

If someone brings a claim against Solvail because of your content, your violation of these Terms, or your unlawful use of the Service, you agree to defend us against that claim and cover the resulting damages and reasonable legal costs.

By you. Close your account at any time in settings.

By us. We may suspend or terminate your access with reasonable notice — or immediately, for a serious breach of these Terms or a risk to the Service or other users.

After termination. Unless the law or a serious breach prevents it, you will have 30 days to export your content before we delete your account data. Sections that by their nature should survive (including 6–8 and 11–16) survive termination.

We may update these Terms. For material changes we will email you or show a notice in the app at least 14 days before they take effect; continuing to use the Service after that means you accept the new Terms. If you do not agree, close your account before the changes take effect.

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-law rules. If you are a consumer in the EU, UK, or Switzerland, you keep any protections of your home country's mandatory consumer law.

If a dispute arises, contact us first — most issues are resolved informally. Any dispute we cannot resolve that way will be settled by binding arbitration under the American Arbitration Association's commercial rules, conducted in Wilmington, Delaware or remotely by videoconference. Either party may instead seek injunctive relief in court for matters of data security, intellectual property, or unauthorized access. Disputes must be brought individually — not as class actions — and both parties waive a jury trial, to the extent these waivers are enforceable where you live. Claims must be filed within one year of arising, where the law allows this limit.

These Terms, with the Privacy Policy, are the entire agreement between you and Solvail about the Service. If a provision is found unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a merger or sale of our business. We send notices to the email on your account or through the Service.

Solvail Inc. · info@solvail.com